Shipping and Returns
We offer free delivery on all UK orders and free delivery on all international orders. When your order is shipped, we will send you a confirmation email.
We dispatch orders from Monday to Friday.
We dispatch orders placed before 3pm (UK Time). All other orders placed after are dispatched the following day unless stated in the product description.
For UK orders we use Royal Mail Signed For 1st Class who aim to deliver your goods the next working day - and gives you the added security of :
A signature will be required upon delivery of your order.
For Europe and International orders we use Royal Mail tracking and Signature Service who aim to deliver to Europe within 3-5 working days and worldwide within 5-7 working days.
To contact us regarding any shipping enquiries you can email us at email@example.com
Should you wish to return any goods, you may do so by contacting firstname.lastname@example.org
For orders cancelled/ returned, we will issue you with a full refund including the shipping cost. All items must be returned unused and in their original condition, from the original delivery country.
Refunds will be issued within 14 days of us receiving your returned goods.
Items should be returned within 30 days of their delivery date, unused and with all tags still attached. Our Psamathe packaging is considered to be a part of the product and must be returned with the goods. This is also to ensure that the product(s) arrive back to us in a suitable and undamaged state. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.
It is the customers responsibility to return all unwanted goods.
Goods are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
Refunds will be credited to the purchaser’s original method of payment. Original shipping charges will not be refunded. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency as purchase. Due to fluctuations is currency rates the amounted refunded may be slightly higher or lower than the price originally paid.
On receipt of return, we shall process the refund as soon as possible. We estimate that refunds will be made by the provider of your payment method within 30 working days.
Please retain your Shipping Note until you have received your refund.